Question 1

What is Clay Health & Care?

Accepted Answer

Clay Health & Care was born from a vision to break down the barriers of traditional healthcare. We see a future where we move away from solely focused on symptoms & illness and to a place where we enable transformational change for our clients by pairing medical care with health coaching focused on the 5 Elements of Health we know are most impactful - brain, body, heart, fuel and blood to achieve optimal health and vitality. In a world where healthcare often feels impersonal and is lacking in customer service, we are here to be change agents - delivering personalized, proactive care supportive of your journey every in every phase and stage of health.

Question 2

Where is Clay located?

Accepted Answer

Clay currently has facilities in Nevada, Florida, and Illinois, with more locations on the way. If you're outside these areas, we may still be able to support you through virtual care options and local market partnerships. To learn more or find a clinic near you, visit Clay’s Locations Page. https://www.clayhealthandcare.com/locations

Question 3

What kind of providers do you have?

Accepted Answer

Clay’s medical team includes Medical Doctors (MDs), Doctors of Osteopathic Medicine (DOs), Nurse Practitioners (NPs), Physician Assistants (PAs) and Registered Nurses (RNs). Learn more about our team here. https://www.clayhealthandcare.com/care-team

Question 4

Do you accept insurance?

Accepted Answer

Yes, we are currently contracted with several major health plans in Nevada and are actively working to expand insurance accepted status to other markets. Due to the unique nature of health plans assigning in-network participation, it is always best to provide a copy of your insurance card at the time of your appointment to allow us to verify our participation within your specific plan details. For details on accepted insurance carriers and plans, visit our Use Insurance page. https://www.clayhealthandcare.com/insurance

Question 5

Can I use my FSA/HSA/HRA?

Accepted Answer

Clay is a medical services provider and we are able to accept most FSA (Flexible Spending Account), HSA (Health Savings Account), or HRA (Health Reimbursement Arrangement) forms of payment. Invoices are provided for services rendered to allow you to submit any required documentation to your managing institution.

Question 6

Can Clay diagnose me?

Accepted Answer

Yes. Our medical team consists of primary care providers trained to diagnose and manage a wide range of medical conditions across all disciplines. Whether you are dealing with a new health concern or managing a chronic condition, our medical team works collaboratively to provide not only a diagnosis but also a plan for improvement.

Question 7

Does Clay replace my doctor?

Accepted Answer

Yes. Clay Health & Care provides comprehensive primary care, meaning we can fully replace your current doctor. In markets where Clay is a provider in-network with insurance, Clay can be elected as your “Primary PCP” of record. Should you choose for a more holistic approach to your health & wellness outside insurance, Clay offers affordable options to access your entire Clay Care Team to support your whole-person health providing diagnosis, treatment, preventive care, and ongoing health optimization, all with a more personalized and proactive approach.

Question 8

Can I speak directly with Clay’s doctors and providers?

Accepted Answer

Yes. As a Clay Member, you have direct access to our doctors and providers. We often say being a member at Clay is like having a doctor in your family. Every Clay Member is assigned a dedicated Clay Guide - think of them like an executive assistant focused on your health. These team members schedule appointments, chase down answers to your health questions and expedite connecting with your Clay medical providers & health coaches.

Question 9

What are Clay’s Five Elements of Health?

Accepted Answer

Clay’s 5 Elements of Health—Brain, Heart, Fuel, Blood, and Body—serve as the foundation of our approach to care. Rather than just treating symptoms, we take a comprehensive, data-driven approach looking at how these elements interact at a systems level to impact your overall health. This philosophy guides everything we do, from advanced biomarker testing to personalized treatment plans, we are here to help you achieve true, lasting health optimization and longevity.

Question 10

Why should I join Clay as a member vs. only insurance-covered Clay services?

Accepted Answer

A Clay members allows us to deliver personalized, responsive care when, where and how you need it. We focus on your health goals, not just treating symptoms, and help you navigate the best treatment plans for your needs. With direct access to your care team, advanced testing, and a data-driven approach, Clay ensures you get the right care at the right time—without feeling inhibited by insurance-directed protocols.

Question 11

Why do I have to provide a credit card to book an appointment?

Accepted Answer

When you schedule an appointment, we reserve time specifically for your care. If the appointment is not canceled with at least 24 hours’ notice, a $75 cancellation/no show fee will be charged. This helps us ensure availability for all our patients.

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